RETURN POLICY

At Inqaa, we take great care to ensure that every piece of jewelry meets our high standards for quality and craftsmanship. However, we understand that issues can occasionally arise. Below are the details of our returns and replacement policy to help you shop with confidence:

No Refunds

We do not offer refunds under any circumstances. Once an order has been placed and delivered, it cannot be refunded.

Damaged or Defective Products

If you receive a damaged or defective product, we are happy to offer:

  1. Replacement: A new piece of the same product will be sent to you.
  2. Credit Note: If a replacement is not feasible, we will issue a credit note equivalent to the value of the product. This credit can be used for future purchases on our website.

Conditions for Replacements or Credit Notes

  • You must notify us within 48 hours of receiving the product.
  • Send an email to inqaa.store@gmail.com or call us at +91-8949847177 with:
    • Photos of the damaged or defective product.
    • Photos of the original packaging, including the shipping label.
  • Once the claim is verified, we will process the replacement or issue the credit note within 7-10 business days.

Exchange Policy

We currently do not offer exchanges for products unless they are damaged or defective as mentioned above.

How to Report an Issue

If you encounter any issues with your purchase, please follow these steps:

  1. Email us at inqaa.store@gmail.com or call us at +91-8949847177 within 48 hours of delivery.
  2. Attach clear photos of the product, packaging, and any visible damage.
  3. Our team will review your claim and provide the next steps.

Contact Us

If you have any questions or concerns about our returns policy, feel free to reach out:

We appreciate your understanding and support as we strive to bring you high-quality, handcrafted jewelry with care and precision.